Support & Help
Frequently asked questions, contact channels, and quick fixes for Music Player.
For any question, bug report, or refund request, email mwmtariq3@icloud.com. We reply within 2 business days.
Tariq Alaqrabawi — Amman, Jordan
Developer: Tariq Al-Aqrabawi
Open the app → tap Settings → scroll to Account → tap Delete Account → confirm. This immediately removes all of your data from our Firebase backend and signs you out.
Subscriptions are managed by Apple, not inside our app. On your iPhone open Settings → tap your Apple ID at the top → Subscriptions → choose Music Player → Cancel Subscription. You'll keep your benefits until the current billing period ends.
Open Music Player → Settings → Subscription → tap Upgrade to Plus, Premium or Gold → scroll to the bottom of the paywall and tap Restore Purchases. Any active subscription tied to your Apple ID will be re-applied.
Each tier has a storage quota. You've reached the limit for your current plan. Either delete some tracks from the Library or upgrade to the next tier from Settings → Subscription.
The download feature is intended for personal offline playback only. Redistribution, re-uploading, or commercial use of downloaded content is not permitted. You are responsible for complying with the source platform's Terms of Service and your local copyright law.
Open Music Player → Settings → scroll to Appearance for themes, or App Icon to pick one of 12 alternate icons.
Yes — Music Player ships with native CarPlay audio support. Once connected, Music Player will appear in your car's app list automatically.
Yes. When you're signed in, every track you add, every playlist you build, and every edit you make is synced to your private Firebase storage automatically. You can force a manual backup or restore from Settings → Sync.
All purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Music Player charge and follow the steps.
On your iPhone open Settings → Privacy & Security → Tracking → toggle off "Allow Apps to Request to Track". You can also upgrade to any paid tier to remove ads entirely.
Send us an email at mwmtariq3@icloud.com and include: